Shipping policy

The standard delivery service provides delivery within 3 to 5 business days. Delivery times may vary for the islands.

The Express delivery serviceprovidesladelivery in 1/2 business days, unless unforeseen circumstances.

Generally, orders are processed within 1 business day, barring unforeseen circumstances.
Orders are processed from Monday to Friday, excluding holidays.

Shipping acceptance

At the time of product delivery, the Customer is required to check the package before accepting it. Specifically, it is important to verify that:

1. The packaging must be intact, undamaged, and unaltered.
2. Any damage to the packaging and/or product must be immediately reported by adding the phrase "Accepted with reservation for inspection" along with an indication of the type of damage present, on the courier's delivery note.
3. Any issues must be reported to the address customer@valentinoshoes.com, within 7 days of delivery to allow for the appropriate checks to be carried out.

If, in the case of obvious damage upon delivery, the Customer accepts without making a reservation on the delivery note, they will not be able to make claims against MV, without prejudice to the provisions of article 9 regarding hidden defects.

In case of non-delivery of the Products, or if the delivery note contains a report of missing and/or damaged items, MV will refund the Customer as soon as possible.