Shipping and Returns

Shipment and Delivery

MV undertakes to process each confirmed Order within 24 working days, starting on the working day following the day in which the Client transmitted the Order. During seasonal sales and when the company is closed, the delivery times indicated above may be delayed. As soon as the Products are dispatched, the Client is informed via e-mail. The Customer Care Office is available to Customers to provide assistance as to the Order status and for any issues relating to shipment or delivery. The service, nonetheless, may suffer delays and/or interruptions during the periods in which the company is closed.
DHL is the Express Courier in charge to MV

Delivery Fees

Delivery costs are charged to the customer unless otherwise indicated in the Datasheet section of the Product. The amount of such costs (including VAT), which can vary depending on the delivery method chosen by the customer, the destination, the number and the weight or volume of the Products that the customer decides to purchase, will be clearly and separately indicated in relation to the single Product in the Datasheet of the Product and, in any case, before the customer sends the purchase order. This amount will later be shown in the "Order Confirmation" and "Shipping Confirmation" e-mails.
Where foresee, the customs duties and charges shall be paid to the customer, which will not be refunded in the event of termination, for any reason, of the purchase contract. In any case, the amount due by way of non-refundable charges and customs duties upon termination of the sale contract, will be explicitly indicated in the purchase procedure, before the customer transmits the order.
The delivery fees are shown, together with all the other costs relative to the purchase, upon conclusion of the procedure to fill each Order, and before the final confirmation. Unless otherwise specified in the Order, all delivery fees are determined on a flat-rate basis, and shall be charged as indicated below:

Delivery time

The standard delivery service provides for, delivery from 3 to 5 working days. For the islands delivery times may vary.

The Express delivery service provides delivery in 1/2 working days, unless unexpected.

Orders are usually processed in 1 working day, except for unforeseen circumstances.

Orders are processed from Monday to Friday, excluding public holidays. 

Shipment acceptance

Upon delivery of the products, the Customer is required to check the package before accepting. In particular, it is important to verify:

• The packaging is not damaged or altered.
• Any damage to the packaging and/or the product must be immediately indicated on the courier’s delivery note, with the words "It is accepted subject to control" indicating the type of visible damage.
• Any problems must be reported, at customer@valentinoshoes.com, within 7 days of delivery to allow us to proceed with the appropriate checks. 
  
  

If the Customer has signed the delivery slip without reservations, the Customer may not move any claims at a later time, without prejudice to the provisions of Article 9 relating to hidden defects.

In case of failure in the Products’ delivery, or should the delivery slip contain a report of missing articles as compared to the Order, MV shall reimburse the Customer as quickly as possible.